Return & Refund

We appreciate your choice of our products and strive to provide you with the highest level of service. To ensure your confidence and meet your needs, we offer a return and refund policy that complies with UAE legislation and our quality standards.

Terms and Conditions for Return and Refund

Return and Refund Periods:

For non-promotional items, you can request an exchange or refund within 30 days from the date of purchase.

For promotional items and items purchased at a discounted price, the return and refund period is three days from the date of purchase.

Shipping costs are non-refundable.

Condition of the Item:

In order to be eligible for an exchange, the product should remain in its original packaging, in impeccable condition, with tags intact.

(a) Exchange is allowed only once, provided that the item is in a saleable condition. It means the item should be in its original packaging with original tags and labels.

(b) The item should be unworn, unused, unaltered, unwashed, and free from any damage. The decision regarding the suitability of the item for resale is at our discretion and is final.


Exchange of defective items is possible only in cases where your actions do not cause defects.

Undergarments, swimwear, and accessories are non-exchangeable due to hygiene and safety reasons.

In "gift with purchase" promotions, the gift must be returned along with the purchased item to be eligible for an exchange.

Exchange Procedure

To initiate an exchange, please follow these steps:

  1. Contact Us:
    Get in touch with our customer support team by emailing or using the online chat on the website to inform us of your intention to exchange the item.
  2. Prepare the Item:
    Ensure that the item meets the exchange conditions as described above.
  3. Send the Item:
    Send the item at your own expense to the following address:
    Unit 5, MTMO Gold Refinery DMCC
    1/1, Garn Al Sabkha Street
    ​Jabal Ali 1, Jebel Ali, Dubai
    11753 72803

After receiving your item, we will inspect it to ensure it meets our exchange and return conditions and will refund the payment to the same card used for the purchase. The timing of funds returning to your card depends on your bank's processing.


We are ready to collaborate with you and address any questions regarding the exchange and return of items in accordance with UAE laws and regulations. reserves the right to restrict item exchanges or refunds if customers violate or misuse this policy in any way. Please feel free to reach out to us for additional information or inquiries.

Thank you for choosing Du Pareil Au Meme. We value your trust and strive to make your shopping experience with us enjoyable and satisfactory.